HorizonWeb Online Support

        How do i setup an order to be authorised by department?

To setup a customer to have authorisation for items that aren’t on contract you firstly need to browse to the specific trader and then select the contact button.

If you require to select contacts across branches if you browse to settings and yes/no options on the trader you need to set the option Select All Contacts, this means you don’t have to setup contacts multiple times.

Tick the Authorised By Department tick box.

Then confirm the settings using the ‘confirm’ button.

Then go back to the trader card for the customer

Select the Department tab.

Select the department you wish to set authorisation on.

Pick the customer contact that’s the authorisor for the department; please ensure this contact has an email address against them.

Then confirm the selection with the tick button.

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