Horizon Online Support

Can I customise the message a customer will receive when they place their order?

In Horizon Web 2.67 it is now possible to configure the messages your customers will see when placing an order, the default messages are as follows;

  • Your order has been sent for authorisation.
  • Your order has been sent for mandatory authorisation.
  • You have exceeded your spend limit.
  • You have exceeded your budget.
  • You have ordered none contract items.
  • Your order has been saved. Thank you.
  • Your order has been placed. Thank you.
  • Thank You for your Payment. You will receive a confirmation email shortly.
  • Your order has been placed and an email confirmation sent. Thank you.

These can be changed via the Horizon Web admin page, simply login to you administrator account and click on the 'admin' link at the foot of the page. Click on the 'Overrides' link,

Overrides

select the 'Custome Order Messages' link,

Custom Order Messages

This will take you to the following page;

Custom Order Messages

To change the text, remove the default text from the box on the right and replace it with your own message. Once you've entered all your messages, click 'Save Setting'. Now when your customers use your site they will see your custom messages instead of the default ones.

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